At YVEA we are always trying to improve our customer service experience with our members. We located a temporary office at Yampa Valley Bank in Craig last year, but have continued to search for a permanent solution. We have received feedback from our members that the bank location has not accommodated them in the way we had hoped. After exploring our options we will no longer have a customer service location at the bank, but will offer a payment option at City Market beginning in April.
Members can make cash payments at the City Market customer service desk and check payments using our drop box already located there. For your convenience the service desk will also have connect/disconnect service forms. Please allow 1-2 business days for processing payments made at the City Market location.
YVEA offers many other payment options:
FOR IMMEDIATE PAYMENT ON YOUR ACCOUNT
DEBIT/CREDIT OR ACH PAYMENTS:
· 24 Hour Secure Pay-by-Phone – 970-871-2260
· Download the SmartHub app on your mobile device or pay online at
OTHER DROP BOX LOCATIONS FOR CHECK PAYMENTS:
(Allow 3-7 business days for processing)
· Steamboat - Main Office – 2211 Elk River Road
· City Market in Steamboat
· Hayden Mercantile
U.S. MAIL: (Allow 3-7 business days for processing)
· 3715 E. U.S. Highway 40, Craig, CO 81626
· 2211 Elk River Road, Steamboat Springs, CO 80487
If you should have any questions please call 970-879-1160.
Your comments and concerns are important to us.