July 1, 2020: YVEA will resume collection practices including disconnecting for non-pay. We encourage members to contact Member Services at 970-879-1160 to discuss making payment arrangements for past due balances. If you are a member who has been impacted by COVID-19 and need assistance paying your electric bill, please contact us for information about the YVEA Relief Fund.
May 29, 2020: We recognize that many of our members may be struggling to pay their monthly electric bills during these challenging times. Please know that we are here to assist you by offering extended payment arrangements and assistance information. We encourage our members to contact Member Services at 970-879-1160 or to send an email to email@example.com to discuss payment options.
YVEA COVID-19 Relief Fund
A relief fund has been approved by the YVEA Board of Directors in the amount of $50,000 to assist qualifying Small General and Medium General service members affected by COVID-19 in paying their electric bills. The fund was created with unclaimed capital credits.
The Community Budget Center (CBC) in Craig will be assisting YVEA in approving applications for all Colorado members, both Routt and Moffat Counties. To contact CBC please call 970-824-7898 or email firstname.lastname@example.org. Wyoming members needing assistance please contact YVEA for application process at 970-879-1160 or email email@example.com. Funds will be used to clear 30/60/90 day balances first on a case by case basis. Accounts that are in a current status will also be handled case by case. The approval funding will appear as a bill credit on members electric bill with a description of YVEA COVID-19 Relief Fund.
Making Payments, New Service/Connects and Disconnects & New Construction
YVEA is encouraging members to conduct business for payments, new service connects, disconnects and new construction from home. We offer services to allow you to pay your electric bill online or via our SmartHub app. You can find YVEA’s SmartHub app and browser instructions via our website at https://www.yvea.com/download-smarthub-app, or you can download the SmartHub app via the Apple Store or Google Play Store.
Through your online account or the mobile app, you can enroll in Auto Pay to have your payment automatically sent on your due date.
If you’d rather call us to make a payment, our secure Pay by Phone automated system is available 24 hours per day for debit/credit or ACH payments by calling 970-871-2260. Members will need their 4-digit PIN to access the system. If you do not have a 4-digit PIN or have forgotten it, please call 970-879-1160.
Payments may be made at City Market customer service counters in Steamboat and Craig, by purchasing a money order and using drop boxes located there.
Members may utilize the drop boxes located at:
·Steamboat - Main Office – 2211 Elk River Road
·Craig District Office – 3715 E. U.S. Hwy 40
·City Market in Steamboat & Craig
U.S. MAIL: (Allow 3-7 business days for processing) 2211 Elk River Road Steamboat Springs, CO 80487
Be Alert and Watch Out for Scammers
As always, members should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent YVEA, and they make threats or demand immediate payment, hang up and call us at (970) 879-1160.
Continue to report power outages by calling our main line at 970-879-1160 or via our SmartHub app.
In-home energy evaluations will not be conducted at this time. Members can call our Energy Solutions Analyst for remote energy advising at 970-846-3126.
YVEA meeting facilities are closed to all public events. Existing events will be cancelled or postponed.
Board meetings, beginning with the March 24th meeting, will be held remotely via video conference. The public will be able to participate virtually but must RSVP for access to the meeting. Details will be made available at: yvea.com/board-meeting-information.
Staff will be cancelling all non-essential travel and conducting meetings virtually.
YVEA has instituted protocols to reduce the risk within its buildings, including enhanced cleaning and sanitizing.
State of Colorado: https://covid19.colorado.gov/
Routt County COVID-19 Information: https://www.covid19routtcounty.com/
Moffat County Public Health: https://www.colorado.gov/pacific/moffatcounty/moffat-county-board-public-health
Wyoming Department of Health: https://health.wyo.gov/
Routt County Notify Me: http://co-routtcounty.civicplus.com/list.aspx
Moffat County Emergency Alert System: http://www.emergencyemail.org/add.asp?src=&lc=81080
The Memorial Hospital: https://memorialregionalhealth.com/covid-19-resources/
Steamboat Springs Chamber: https://www.steamboatchamber.com/
Craig & Moffat County Chamber: https://www.craig-chamber.com/
What is 211? – A great resource for local community information is what 211 is. Call, text or chat with your local 211 to speak with a community resource specialist who can help you find services and resources that are available. http://211.org/
Routt County United Way: https://www.routtcountyunitedway.org/covid-19-updates/