YVEA members have been receiving phone calls from someone claiming they work for Xcel and need to collect payment for their electric bill - or power will be disrupted. This is a scam!
You can be assured that you will never get a phone call from YVEA asking to make a payment over the phone to avoid disruption of service. You will however receive a courtesy call if you have a past due balance.
If you call in to make a payment we must send you into our automated secure system and you must verify your account information in order to make a payment. You may also come into our offices and pay at the kiosk or online with SmarHub.
It is always good practice if you receive a phone call of this nature from any company calling to ask for payment, especially credit card information, that you ask for a phone number and tell them you will call them right back with your payment.
Please call us if you have any questions. 879-1160
NEW CRAIG CUSTOMER SERVICE LOCATION AT
YAMPA VALLEY BANK
Don't forget we have relocated our customer service portion of our Craig office to 435 Mack Lane, Suite 203 (inside Yampa Valley Bank). We have a temporary drop box just inside Yampa Valley Bank during bank hours and as weather permits we will have a permanent drop box located outside. You may also drop payments at City Market.
Office hours will be from 9:00 a.m. to 4:00 p.m. (closed bank holidays).
Our current location at 3715 E. US Hwy 40 will become Operations Deployment, Warehouse, and Contractor Services
We are constantly striving for excellent customer service, and we know this new partnership will help us become a stronger organization.
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